Refund policy
Overview
At Keeklee, we strive to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
Damaged Items & Return Eligibility
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Damaged items can be returned only if you provide valid, clear proof of the damage (such as photos or videos) captured immediately upon receipt.
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If the product seal is broken, tampered with, or not intact when received, the item is strictly non-returnable and non-refundable.
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To be eligible for a return due to damage, you must notify our customer support team within 48 hours of delivery with your order number and photo/video evidence.
Refunds
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Refunds are issued strictly in critical situations only (such as verified major logistical errors on our part or critical fulfillment failures).
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Standard change-of-mind requests, minor packaging scuffs, or opened items do not qualify for refunds.
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Approved refunds will be processed back to your original method of payment after inspection of the returned merchandise.
Contact Us
If you have any questions or need to report a damaged item, please reach out to us through our support email or contact page.